Terms of Service

Effective Date: January 1, 2025

These Terms of Service (“Terms”) govern your use of the Pastura website, products, and related services (“Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you must discontinue use immediately.

1. Use of the Website and Services

By using our Services, you agree to:

• Use the website only for lawful and legitimate purposes
• Avoid fraudulent, abusive, or harmful behavior
• Not disrupt or compromise system integrity
• Not upload viruses, malware, or malicious code
• Not attempt unauthorized access to servers or user accounts

We reserve the right to suspend or terminate access for any harmful or unlawful activity.

2. Eligibility

You must be at least 18 years old to use our Services or make purchases. By using the website, you confirm that you meet this requirement.

3. Intellectual Property

All content on the Pastura website—including text, graphics, logos, product data, images, and software—is the exclusive property of Pastura Company LLC or its authorized licensors.

You may not:

• Copy, reproduce, or distribute website content
• Modify, reverse engineer, or create derivative works
• Use trademarks or branding without written consent

4. Product Information, Pricing, and Availability

We make every effort to ensure accurate product descriptions, pricing, and availability. However:

• Information may occasionally contain errors
• Prices and availability may change without notice
• We may correct errors or update information at any time
• We may refuse or cancel orders when necessary

Pastura is not responsible for delays or inaccuracies caused by suppliers or carriers.

5. Orders, Payments, and Billing

By placing an order, you agree that:

• You are authorized to use the payment method provided
• Your information is accurate and complete
• Payment processors may conduct fraud checks
• Orders may be rejected, canceled, or refunded at our discretion

Payments are securely processed by PCI-DSS compliant gateways. Pastura does not store credit card numbers.

6. Shipping and Delivery

Shipping times vary by product origin and destination. Estimated delivery timelines are not guaranteed.

Pastura is not responsible for:

• Delays caused by customs or carriers
• Incorrect customer-provided addresses
• Lost packages marked as delivered by carriers

Customers are responsible for duties, taxes, and customs fees where applicable.

7. Returns, Refunds, and Exchanges

Returns and refunds are governed by our Refund Policy, available on this website. By making a purchase, you agree to those terms.

8. User Accounts and Security

If you create an account, you are responsible for maintaining the confidentiality of your login details. You agree to notify us immediately of unauthorized access.

Pastura is not liable for losses resulting from failure to secure your account.

9. Limitation of Liability

To the fullest extent permitted by law:

• Pastura is not liable for indirect, incidental, special, or consequential damages
• Our total liability will not exceed the amount you paid for the product or service
• We do not guarantee uninterrupted or error-free access to the website

10. Disclaimer of Warranties

Services are provided on an “as is” and “as available” basis. We disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Indemnification

You agree to indemnify and hold harmless Pastura, its employees, officers, and affiliates from any claims, damages, or liabilities arising from your use of the Services or any violation of these Terms.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, USA. Any dispute shall be resolved through:

• Informal negotiation first
• Then binding arbitration in Delaware (unless prohibited by law)

You waive any right to participate in class action lawsuits.

13. Modifications to Terms

We may update these Terms at any time. Updates take effect immediately upon posting. Continued use of our Services signifies acceptance of the revised Terms.

14. Contact Information

For questions or concerns regarding these Terms, please contact:

Pastura Company LLC
1201 N Orange Street, Suite 600
Wilmington, DE 19801
Email: shopping@pasturafarmstore.com