Pastura Return & Refund Policy

Thank you for shopping with Pastura.

We are committed to ensuring a smooth and satisfactory experience for every customer. If you're not completely satisfied with your purchase, we're here to make things right.

Returns

You may request a return within 14 calendar days from the date you received your item.

To qualify for a return:

• The item must be unused, unwashed, and in original condition.
• It must include all original packaging, tags, accessories, and documentation (if applicable).

Important: Customers must contact us before sending back any item to obtain return authorization and instructions. Unauthorized returns will not be accepted.

Non-Returnable Items

• Perishable goods (e.g., seeds, organic supplies)
• Customized or made-to-order items
• Digital downloads
• Items marked as "Final Sale"

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• A refund will be issued to your original payment method.
• Please allow 5–10 business days for the transaction to appear, depending on your payment provider.

If rejected:

• The item will be returned to you upon request, at your expense.

Note: Pastura is not responsible for delays caused by your financial institution or payment processor.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect due to our error.
• Original shipping charges are non-refundable.

Exchanges

We do not offer direct exchanges at this time. To replace an item, please initiate a return and place a new order separately.

Disputes & Resolution

If you believe an error occurred with your order or refund, please contact us immediately. We will work diligently to resolve any issues in accordance with this policy and applicable consumer protection laws.

Contact Us

For return requests, refund questions, or support, please email:

shopping@pasturafarmstore.com

We’re here to help you.

Scope of Application

This Return & Refund Policy applies to purchases made directly from https://www.pasturafarmstore.com. By placing an order, you acknowledge and agree to the terms outlined herein.