Refund & Return Policy

Effective Date: January 1, 2025

At Pastura Company LLC (“Pastura,” “we,” “us,” or “our”), we strive to provide high-quality products and reliable customer service. This Refund & Return Policy explains when refunds, returns, and exchanges may be issued and the conditions that apply.

1. Eligibility for Returns and Refunds

• Requests must be submitted within 14 days of receiving your order.
• Items must be unused, undamaged, and returned in original packaging.
• All accessories, manuals, and components must be included.

Items returned without prior approval may be rejected.

2. Non-Returnable / Non-Refundable Items

• Final Sale items
• Digital or downloadable products
• Items damaged due to misuse or improper handling
• Products without original packaging
• Health or hygiene-related items
• Customized or personalized products

3. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours with photos or video evidence and your order details.

Depending on the situation, we may offer a replacement, partial refund, full refund, or store credit.

4. Wrong Item Received

If you receive the wrong item, contact us within 7 days and provide photos and your order number. We will arrange a replacement or refund at no extra cost.

5. Return Shipping Costs

• Customer pays return shipping for non-defective returns or change-of-mind cases.
• Pastura covers return shipping for wrong items or confirmed defects.

6. Refund Processing Time

After receiving and inspecting your return:

• Approval or rejection will be issued within 5–7 business days.
• Approved refunds are returned to your original payment method.
• Banks may require 5–10 business days to post the refund.

Shipping fees, customs duties, and taxes are non-refundable.

7. Lost or Missing Packages

Pastura is not responsible for packages lost after being marked as delivered, or deliveries delayed due to incorrect addresses.

8. Order Cancellations

Orders may be canceled only if they have not yet been processed or shipped. Shipped orders follow the return policy.

9. How to Request a Return or Refund

Please contact us at:

shopping@pasturafarmstore.com

Include your name, order number, reason for request, and photos or videos if applicable. Our team will respond within 24–48 hours.

10. Contact Us

For questions about this policy, contact:

Pastura Company LLC
1201 N Orange Street, Suite 600
Wilmington, DE 19801
Email: shopping@pasturafarmstore.com